Hours: Sun. 8Am -4Pm Tues-Fri. : 7:30Am - 6pm , Sat 8Am - 4 Pm

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Policy and Procedures

Shipping Policy

 

Pre-Order and Backorder Items

Although we make every attempt to have items in stock, occasionally we may list inventory as pre-order or backorder, indicating that the item is not in stock. When possible, we will post expected ship dates.

 

Pre-order and backorder items are most often delivered via Ground Service. In most cases, you can expect delivery between 3-7 business days after the item is back in stock.

Please Note: Depending on the contents of your order, you may receive it in multiple shipments. You will receive an e-mail notification as your order is shipped and your credit card will be charged as your items are shipped. If your order includes in-stock and pre-order/backorder items, some of the contents of your order may be delayed.

Return Policy

Animal crackers Pet Boutique online Store guarantees 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund.

To return an unwanted product for a refund of the purchase price, please send the unopened item within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Original shipping and handling and return postage charges will not be refunded.

Please Note: Software, and Electronic Media Products (CD's, DVD's, CD/DVD-ROMs, Computer Games, Software, VHS Tapes) cannot be returned after they have been opened.

Defective merchandise will be exchanged if returned within 30 days from the date of shipment. Refunds will not be issued for defective merchandise.

To process a return, please reference your packing slip for return address and procedures.Please call customer service at (301)317 4554.

 

 

 

Send mail to acservice@animalcrackers.com with questions or comments about this web site.
Last modified: 11/03/08